Shipping & Local Delivery Policy
At Nalim’s Aroma Wellness & Skin, we offer both standard shipping and local delivery options so that customers can choose the fulfillment method that works best for their order.
Shipping
Shipping is available through major carriers, including USPS, UPS, FedEx, and other shipping providers available through our checkout system.
Shipping rates are calculated based on the order, destination, package size and weight, and the shipping service available at checkout. The shipping fee displayed and paid at checkout covers the cost associated with preparing and delivering your order through a shipping carrier.
Once an order has been shipped, customers may receive tracking information when tracking is available through the selected carrier.
Shipping Delays
Once an order has been transferred to a shipping carrier, Nalim’s Aroma is not responsible for delays caused by the carrier, including delays related to weather, holidays, high shipping volume, transportation issues, incorrect or incomplete addresses, or other circumstances outside of our control.
Estimated delivery dates provided by a carrier are estimates and are not guaranteed delivery dates.
If a package is delayed, customers should use the tracking information provided to monitor the shipment. We are happy to assist with locating tracking information or addressing shipping concerns when possible.
Local Delivery
Local delivery is available to select ZIP codes within our designated local delivery area.
The current local delivery fee is $7.00 per order.
Local delivery means that your order is delivered directly to the address provided at checkout by Nalim’s Aroma or a local delivery service.
Because local delivery is a separate fulfillment service, the $7.00 local delivery fee applies.
Fulfillment Method & Delivery Discretion
Nalim’s Aroma reserves the right to use its discretion when determining the most appropriate method for fulfilling an order.
For orders placed within our local delivery area, an order that was placed with a shipping option may, at our discretion, be fulfilled through our local delivery service instead of a traditional shipping carrier. This may be done when local delivery is reasonably available and would allow us to get an order to the customer more efficiently, particularly in situations involving processing or shipping delays.
When an order is fulfilled through local delivery, the delivery fee already paid at checkout will apply to the delivery service provided. No additional delivery fee will be charged solely because we choose to use local delivery instead of a traditional shipping carrier.
Similarly, an order that is eligible for local delivery may be shipped through a traditional carrier when we determine that shipping is the most appropriate fulfillment method.
Delivery Notifications
Customers are responsible for monitoring the email address provided at checkout for order and delivery notifications.
When available, delivery notifications and tracking information will be sent to the email address associated with the order. Customers should also check spam, junk, and promotional folders if an expected notification is not received.
Nalim’s Aroma is not responsible for missed notifications resulting from an incorrect email address, email filtering, technical issues, or a customer not checking their email.
Customer Responsibility After Delivery
Once an order has been delivered to the address provided at checkout, customers are responsible for retrieving the package in a timely manner.
For local deliveries, customers should ensure that the delivery location is reasonably secure and accessible. We recommend retrieving delivered packages as soon as possible, particularly during periods of extreme weather.
If you believe your product may have been affected after delivery, please contact us as soon as possible with details about the concern so that we can determine whether further assistance is appropriate.
Delivery & Shipping Fees
All shipping and local delivery fees are non-refundable once the order has been successfully shipped or delivered.
Shipping or local delivery fees may be refunded when an order cannot be shipped or delivered due to circumstances attributable to Nalim’s Aroma.
A shipping or delivery fee is not refundable solely because:
- A different fulfillment method was used at our discretion;
- A local order was delivered instead of being sent through a traditional shipping carrier;
- A carrier experienced a delay;
- A customer did not see or receive a delivery notification;
- A customer was unavailable to receive or retrieve a delivered order; or
- An estimated delivery date was not met due to circumstances outside of Nalim’s Aroma control.
Questions or Concerns
If you have a question about your order, shipping, local delivery, tracking, or the condition of your product upon arrival, please contact Nalim’s Aroma as soon as possible. We are happy to review individual order concerns and provide assistance when appropriate.
Thank you for supporting Nalim’s Aroma!
