Shipping & Local Delivery Policy

At Nalim’s Aroma Wellness & Skin, we offer both standard shipping and local delivery options so customers can choose the fulfillment method that works best for their order.

Shipping

Shipping is available through major carriers, including USPS, UPS, FedEx, and other shipping providers available through our checkout system.

Shipping rates are calculated based on factors such as the order, destination, package size and weight, and the shipping service available at checkout. The shipping fee displayed and paid at checkout covers the cost associated with preparing and delivering your order through a shipping carrier.

Once an order has been shipped, customers may receive tracking information when tracking is available through the selected carrier.

Shipping & Delivery Estimates

All shipping and delivery times provided by Nalim’s Aroma, our checkout system, or a shipping carrier are estimates only and are not guaranteed delivery dates.

Estimated delivery times may vary depending on the shipping method selected, order processing time, carrier operations, holidays, weather, and other circumstances.

An order arriving later than the estimated delivery date does not automatically qualify for a refund of shipping or delivery charges.

Shipping Delays

Once an order has been transferred to a shipping carrier, Nalim’s Aroma is not responsible for delays caused by the carrier, including delays related to weather, holidays, high shipping volume, transportation issues, incorrect or incomplete addresses, or other circumstances outside of our control.

If a package is delayed, customers should use the tracking information provided to monitor the shipment.

Nalim’s Aroma is happy to assist with locating tracking information or addressing shipping concerns when possible. However, carrier delays do not guarantee a refund, replacement, or specific delivery date.

30-Day Non-Shipment Policy

If an order has not been shipped within 30 days from the original order date, the customer may contact Nalim’s Aroma to request a refund.

When an order has not been shipped within 30 days from the original order date, Nalim’s Aroma will refund the applicable order amount, including the original shipping or local delivery fee paid for that order.

This 30-day policy applies specifically when the order has not been shipped.

If an order has already been shipped and is delayed while in transit, the 30-day non-shipment policy does not automatically apply. Customers should use the available tracking information to monitor the shipment and may contact Nalim’s Aroma for assistance.

A package that was shipped but is delayed by the carrier does not automatically qualify for a refund solely because it has not arrived by the estimated delivery date.

Local Delivery

Local delivery is available to select ZIP codes within Nalim’s Aroma's designated local delivery area.

The current local delivery fee is $7.00 per order.

Local delivery means that your order is delivered directly to the address provided at checkout by Nalim’s Aroma or a local delivery service.

Because local delivery is a separate fulfillment service, the $7.00 local delivery fee applies.

Fulfillment Method & Delivery Discretion

Nalim’s Aroma reserves the right to use its discretion when determining the most appropriate method for fulfilling an order.

For orders placed within our local delivery area, an order that was placed with a shipping option may, at our discretion, be fulfilled through our local delivery service instead of a traditional shipping carrier.

This may be done when local delivery is reasonably available and would allow us to get an order to the customer more efficiently, particularly in situations involving processing or shipping delays.

When an order is fulfilled through local delivery, the delivery fee already paid at checkout will apply to the delivery service provided. No additional delivery fee will be charged solely because Nalim’s Aroma chooses to use local delivery instead of a traditional shipping carrier.

Similarly, an order that is eligible for local delivery may be shipped through a traditional carrier when Nalim’s Aroma determines that shipping is the most appropriate fulfillment method.

A change in fulfillment method does not, by itself, qualify the customer for a refund of the shipping or delivery fee.

Delivery Notifications & Tracking

Customers are responsible for monitoring the email address provided at checkout for order, shipping, and delivery notifications.

When available, delivery notifications and tracking information will be sent to the email address associated with the order.

Customers should also check spam, junk, and promotional folders if an expected notification is not received.

Nalim’s Aroma is not responsible for missed notifications resulting from an incorrect email address, email filtering, technical issues, or a customer not checking their email.

Customer Responsibility After Delivery

Once an order has been delivered to the address provided at checkout, customers are responsible for retrieving the package in a timely manner.

For local deliveries, customers should ensure that the delivery location is reasonably secure and accessible.

We recommend retrieving delivered packages as soon as possible, particularly during periods of extreme weather.

If you believe your product may have been affected after delivery, please contact Nalim’s Aroma as soon as possible with details about the concern so that we can determine whether further assistance is appropriate.

Lost, Stolen, or Marked-Delivered Packages

If a shipping carrier's tracking information confirms that a package has been delivered, Nalim’s Aroma is not responsible for packages that are subsequently lost, stolen, or misplaced after delivery.

Customers should first check around the delivery location and with household members, neighbors, building management, or other applicable parties.

Customers may also contact the shipping carrier to report a package that is marked as delivered but cannot be located.

For packages that appear to be lost in transit and have not been delivered, customers should contact Nalim’s Aroma so the order can be reviewed and the appropriate next steps can be determined.

Shipping & Delivery Fees

Shipping and local delivery fees are not refundable solely because an order is delayed, arrives later than the estimated delivery date, or experiences a carrier-related delay.

A shipping or delivery fee is not refundable solely because:

• A different fulfillment method was used at Nalim’s Aroma's discretion.

• A local order was delivered instead of being sent through a traditional shipping carrier.

• A carrier experienced a delay.

• A customer did not see or receive a delivery notification.

• A customer was unavailable to receive or retrieve a delivered order.

• An estimated delivery date was not met due to circumstances outside of Nalim’s Aroma's control.

The exception to this is the 30-Day Non-Shipment Policy stated above. If the order has not been shipped within 30 days from the original order date, the applicable shipping or local delivery fee paid for that order will be included in the refund.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing a complete and accurate shipping or delivery address at checkout.

Nalim’s Aroma is not responsible for delays, lost packages, failed deliveries, or additional shipping costs resulting from an incorrect, incomplete, or outdated address provided by the customer.

If a package is returned to Nalim’s Aroma because of an incorrect or undeliverable address, additional shipping or delivery charges may apply before the order can be reshipped.

Questions or Concerns

If you have a question about your order, shipping, local delivery, tracking, delivery delays, or the condition of your product upon arrival, please contact Nalim’s Aroma as soon as possible.

We are happy to review individual order concerns and provide assistance when appropriate.

Thank you for supporting Nalim’s Aroma Wellness & Skin!